Warranty & Returns - Green Theory Distributors

Warranty & Returns

We proudly stand behind the quality of everything we sell and handcraft. Your satisfaction with our products is of the utmost importance to us. We make every effort to manufacture products constructed of the highest-grade materials built by highly skilled people to exacting standards.


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Warranty for Metal Planters
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Our hand crafted aluminum planters carry a 5 year limited warranty on their structure and a 2-year limited warranty on the powder coat finish.

Our warranty covers any defects in manufacturing that become apparent during the normal use of our product. The warranty does not cover loss due to theft, nor to damage caused by misuse, abuse, modifications, improper storage, or acts of nature. The warranty also does not cover any parts or products that are subject to normal wear and tear.

Planters Perfect reserves the right to repair and/or replace with same product in case of approved warranty claim.

The warranty does not cover any, nor allow for any recovery of incidental or consequential damages such as loss of use, damage to property, or other consequential damage. Planters Perfect will not accept liability for such damage.

In all cases, reasonableness and fairness shall be the prevailing factor.

 

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Warranty for Fiberglass Planters
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Green Theory Distributors Inc. warrants to its initial buyer that their products are of good material and workmanship and free of manufacturing and defects, provided recommended cleaning and maintenance are performed, for two (2) years. All warranties are in effect from the original date of purchase. 

The warranties set above do not apply to products modified, altered, or repaired by unauthorized personnel, or to products damaged during shipment or installation, or by accident, alteration, abuse, tampering, misuse, and misapplication, negligence by others, improper repair or maintenance, fire and/or other casualty. These warranties do not apply to defects in components not manufactured by Green Theory Distributors.

It is a condition of this warranty that should your covered product show defects at any point, buyer/property owner will notify Green Theory Distributors in writing within 30 days after discovering the claimed defect and prior to beginning any repair or alteration to the Green Theory Distributors. The notice must include a detailed description of the claimed defect, photograph(s) of the defect and proof of purchase. It is a further condition of this warranty that Green Theory Distributors will, within a reasonable period of its receipt of such notice, be permitted to inspect the claimed defect. If, after inspection, Green Theory Distributors determines that the claim is in accordance with the terms of this warranty, Green Theory Distributors will repair or replace the defective material, or will refund the original purchase price of the defective material. The choice of remedy is in the manufacturer’s sole discretion. Green Theory Distributors will not be liable for labor and/or removal costs connected with the claim. In the event of repair or replacement, the original warranty shall apply to the repaired or replaced portion of the Green Theory Distributors Products and will extend for the balance of the warranty period in effect at the time the material proved defective.

It is expressly understood and agreed that the customer’s sole and exclusive remedy for any and all losses or damages resulting from non-conforming goods, or from any other causes, shall be the repair or replacement of defective parts at the option of Green Theory Distributors and that Green Theory Distributors shall not be liable for damages, for injury to persons or property, nor for replacement of the entire commercial unit, if repair or replacement of defective parts can reasonably render the unit conforming. Proper documentation including the original invoice will be required on all warranty claims. 

Seller makes no other warranties, either expressed or implied, of merchantability, fitness for any particular purpose, or otherwise. In no event shall Green Theory Distributors be liable for any incidental or consequential damages or expense occasioned by the use of defective goods.

No officer, employee, or representative of Green Theory Distributors Inc. has the authority to assume greater liability than that stated above.

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Returns & Exchanges
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Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact Customer Service team at 1-844-747-9283 within three (3) days of receipt. Taking good digital pictures helps us with claims with the shipping company. If you receive a damaged, defective, or incorrect item, we will work with you to make things right.

If you wish to return an item, your refund will be reduced by a restocking charge equal to 15% of the purchase price and you will be responsible for outbound and return shipping delivery charges. Returns must be received in original condition within 30 days. Credit card orders will receive refunds in the form of a credit back to the original method of payment. Check and cash payments will be returned via a refund check or a Planters Perfect Merchandise Credit.

Please be aware that all types of furniture are susceptible to damage during transit, including planters. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials and original receipt for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you.

Outbound Shipping, Room of Choice, and White Glove Delivery Service charges are not refundable. We do not accept any returns or exchanges on custom and special orders.

Returns are accepted only at our British Columbia warehouse.

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Cancellation Policy
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Some of our items are kept in stock, and as such, may be shipped very shortly after your order. Therefore, any order that you need to cancel must be done on the same business day that you ordered by either calling 1-844-747-9283. We will reply and let you know we received your cancellation. Calling in or requesting a cancellation does not guarantee your order can be cancelled or changed as it may have been shipped already.